Help
Something clogged? This page covers the questions we get most, and how to reach a human at ShipCore about Poop Popper on iOS and Android.
Poop Popper is made by ShipCore, a small studio in the Netherlands. There is no ticket portal and no phone queue: you email us, and one of us reads it. Below are the fixes for the problems that come up most, so you can often skip the wait entirely.
hello@shipcore.io
Bugs, purchases, lost progress, data requests, or just to tell us which turd is your favourite.
We aim to reply within two business days (Monday to Friday, Netherlands time). Write in English or Dutch, whichever you prefer.
The more of this you include, the faster we can actually fix it:
| Question | Short answer |
|---|---|
| What does it cost? | Nothing to download or play. In-app purchases are optional. |
| Are there ads? | No. The game has no advertising and no ad trackers. |
| Do I need an account? | No. Sign-in is anonymous and automatic - no email, no password. |
| Do I need internet? | Only for the first launch, in-app purchases, RESTORE, and deleting your data. The rest plays offline. |
| Does my progress move to a new phone? | Not today. Your save lives on the device you play on - see Your save and progress. |
| I paid and got nothing. | Open Settings › PURCHASES › RESTORE in the game - see Purchases and billing. |
| How do I delete my data? | Use Settings › MY DATA › DELETE in the game - see Privacy and your data. |
| Who do I contact? | hello@shipcore.io |
Work down the list for your symptom. Most of these clear in under a minute.
| Symptom | Try this |
|---|---|
| The game will not start, or hangs on the loading screen | Fully close the app and reopen it. On a first launch, check your internet connection: the game does a one-time anonymous sign-in. Then restart your device, and check the store for an app update. |
| No sound at all | Check the MUSIC and SFX toggles in Settings first, then your device volume - and on iPhone, the ring/silent switch. If the sound died after a phone call, an alarm, or another app took over the audio, close the game fully and reopen it. |
| No vibration | Check HAPTICS in Settings and make sure vibration is enabled in your device's own system settings. |
| It crashes, freezes or stutters | Update the game and your operating system to the latest version, restart the device, and free up some storage. If it keeps happening, email us with your device and OS version - that is the one report we cannot guess our way through. |
| Nothing was waiting for me when I came back | Earning while the game is closed is the Offline Sewer unlock, bought with Golden Rolls in the shop. Without it, your sewer only earns while you are actually playing. |
| A purchase did not arrive | See Purchases and billing below. |
| My progress is gone | See Your save and progress below. |
Real money buys exactly one thing: Golden Rolls, the game's premium currency, in three packs. Every permanent unlock in the game - Turbo Turds, the Golden Potty, the Offline Sewer, the Roll Magnet - is bought inside the game with Golden Rolls, not with a separate charge. Nothing in Poop Popper is a subscription.
Open Settings › PURCHASES › RESTORE with an internet connection. This re-checks with Apple or Google and hands over anything they have on record that the game never delivered - which is usually a purchase that got stuck mid-flight on a flaky connection.
If RESTORE does not fix it, email hello@shipcore.io with the receipt or order ID from your store account and we will sort it out.
What RESTORE cannot bring back. Golden Rolls you have already spent, and anything lost because you deleted your data or removed the app. Those are gone for good.
Refunds are handled by the store you bought from. We never see your card details and cannot issue, view or reverse a charge ourselves.
If a refund is granted, the store may remove what it paid for from your game.
If someone in your household bought Golden Rolls without asking, request a refund through the store links above, then turn on purchase confirmation: Ask to Buy under Screen Time and Family Sharing on iOS, or purchase authentication in the Google Play settings on Android.
Read this before you delete the app. Your progress is stored on your device. We keep a copy in the cloud, but the game does not read that copy back - it exists so we can delete your data when you ask us to.
In practice that means all of the following start you over from zero:
There is no device transfer and no sign-in-to-restore today. Golden Rolls you bought, and everything you spent them on, are part of that save and go with it.
If your progress vanished while you were playing on the same device, that is not supposed to happen and we want to hear about it. Email us with your device, your OS version, and roughly when it happened.
The full detail is in our Privacy Policy. The short version: no ads, no advertising identifiers, no cross-app tracking, no account, and we never sell your data.
To access, correct, export or object to the processing of your data, or to ask us to stop using it for analytics, email hello@shipcore.io. Your rights and how we handle such requests are set out in the Privacy Policy.
| Item | Detail |
|---|---|
| iPhone & iPad | iOS / iPadOS 15.0 or later |
| Android | Android 8.0 (Oreo, API 26) or later |
| Price | Free to play, with optional in-app purchases. No ads. |
| Internet | Needed for the first launch, in-app purchases, RESTORE and data deletion. Plays offline otherwise. |
| Languages | English |
Found a bug, or thought of a turd we absolutely need to add? Send it to hello@shipcore.io. We read every message, and a good bug report with a screenshot and your device details is worth its weight in Golden Rolls.
a trade name of Merknu
Lovensbroek 3, 5541 HG Reusel, Netherlands
KvK (Netherlands Chamber of Commerce): 67549640
VAT / BTW: NL222232936B01
Email: hello@shipcore.io
